Returns and Exchange Policy

Thank you for your purchase.

We hope you are happy with your items. However, if you are not completely satisfied with your purchase for any reason, you may return for an exchange or refund. 

Please see below for more information on our return policy. 

How do I return?

• Visit our returns portal: Returns Portal
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

• Within 14 days from the date of purchase
• In unused and resellable condition
• In the original packaging with all the tags intact

What items are non-refundable? 

 The following items cannot be returned:

• Gift cards
• Sale items are non-refundable

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

• Refund to the original payment method
• Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

The item I received is damaged!

For defective or damaged products, please mail customer services at info@onwednesdays.co.uk to arrange a refund or exchange.
 

ON WEDNESDAYS